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Privacy Policy

Last Updated: [10 July 2025]

At Alchēvara Global, your privacy is a top priority. We are committed to protecting and respecting the confidentiality, integrity, and security of your personal and business information. This Privacy Policy outlines how we collect, use, disclose, store, and secure your data when you interact with our website, services, and communication platforms.

This policy applies to all users accessing our services from India, the European Union, and other global regions.

1. About Alchēvara Global

Alchēvara Global is an enterprise consulting and SaaS company specializing in supply chain intelligence, ERP solutions, and logistics optimization services for businesses across multiple industries. We operate globally, with a primary presence in India and the European Union. All billing and financial transactions are processed via our authorized partner, ARSCAGE Fashion (India).

2. Information We Collect

We may collect and process the following categories of data:

A. Personal Identifiable Information (PII):

  • Full name, job title, and company name

  • Contact information (email address, mobile number, mailing address)

  • Billing and financial information (card details, payment ID, UPI, etc.)

  • ID proofs or tax numbers (only when required for compliance or invoicing)

B. Business & Operational Information:

  • Company details (business type, services used, size, industry)

  • Project briefs, preferences, customization details

  • Service history and ticket interactions

C. Technical & Usage Information:

  • IP address and browser type

  • Operating system and device type

  • Platform usage patterns and analytics

  • Cookies and tracking pixels

3. How We Use Your Data

Your data is used strictly for business and operational purposes. Primary uses include:

  • Service Provisioning: To deliver, operate, and manage our consulting services and ERP/SaaS platforms

  • Account Setup & Authentication: For onboarding, secure login, and identity verification

  • Billing & Payments: To process invoices, subscriptions, and manage tax/GST compliance

  • Communication: Sending emails, alerts, updates, and critical notifications

  • Personalization: Tailoring content, modules, or offers based on usage

  • Security & Fraud Prevention: Monitoring system abuse, access logs, or unauthorized attempts

  • Legal Compliance: Fulfilling obligations under Indian and European laws

4. Legal Basis for Processing (GDPR-Compliant)

If you are located in the European Union, our legal basis for collecting and using your data includes:

  • Your consent (opt-in forms, newsletters)

  • Contractual necessity (to provide our services)

  • Legitimate business interests (to improve our offerings and operate efficiently)

  • Legal obligations (such as tax and accounting rules)

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (e.g., Google Analytics) to:

  • Understand site usage patterns

  • Improve website speed, structure, and experience

  • Offer personalized services or recommendations

You can manage your cookie preferences directly in your browser settings.

6. Sharing & Disclosure of Data

We do not sell or rent your data. However, we may share limited data with trusted third parties under controlled environments:

  • Payment processors (Stripe, Razorpay, PayPal)

  • SaaS infrastructure providers

  • Cloud storage & backup services

  • Regulatory bodies or legal authorities (only when legally required)

All third parties are GDPR or IT Act compliant and bound by confidentiality agreements.

7. International Data Transfers

Data from European clients may be processed in India or other jurisdictions. In such cases, we ensure:

  • Adequate safeguards like Standard Contractual Clauses (SCCs)

  • Data is encrypted in transit and at rest

  • Strict access control and role-based authorization

8. Data Retention Policy

We retain personal and business data only for as long as:

  • Necessary to provide you with services

  • Required for regulatory, tax, or legal purposes

  • Needed to protect our business interests or enforce contracts

Inactive accounts and stale project data may be securely deleted after 12–24 months, unless longer retention is required.

9. Your Rights (India + EU Clients)

You are entitled to:

  • Access your personal data

  • Correct or update your details

  • Request deletion ("Right to be forgotten")

  • Restrict processing or object to certain uses

  • Withdraw consent at any time

  • File a complaint with your national data authority (e.g., CNIL, DPA)

Please send all requests to: supplychain@alchevara.com

10. Data Security Measures

We implement industry-leading security standards:

  • End-to-end encryption (SSL, TLS)

  • Regular vulnerability scans and penetration testing

  • Multi-factor authentication (MFA) for admin access

  • Data backups with disaster recovery plans

  • Access control with audit trails

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Dispute Resolution & Jurisdiction

In case of any unresolved disputes, Alchēvara Global reserves the right to address concerns under the legal framework of India. However, we aim to resolve any matter amicably through direct communication before escalation.

13. Changes to This Policy

We reserve the right to modify or update this Privacy Policy to reflect changes in our practices or legal requirements. Users will be notified of material changes via email or platform announcements.

14. Contact Information

If you have any concerns, complaints, or inquiries about our data practices:

 Email: supplychain@alchevara.com

 Website: www.alchevara.com