Shipping & Service Delivery Policy
Effective Date: July 2025
Issued by: Alchēvara Global
Billing Partner: ARSCAGE Fashion
1. Overview
Alchēvara Global is a B2B company offering digital consulting, software-as-a-service (SaaS), and enterprise ERP solutions. As such, we do not offer or ship any physical goods. All services are delivered digitally, via secure online access, client portals, or cloud-based platforms.
2. Digital Product Delivery
Upon successful payment and confirmation:
SaaS Platform Access will be provisioned within 24–72 business hours.
Custom Dashboards, ERP Setup, or AI Tools will be shared within the defined scope and delivery time mentioned in the client agreement or invoice.
Consulting Reports & Strategy Documents will be delivered via email or secure cloud folder access.
All digital services will be delivered through one or more of the following:
Secure client dashboard/portal
Verified email
Third-party tools (e.g., Zoho Creator, Notion, Google Workspace)
3. Delivery Timeframe by Service Type
| Service | Estimated Delivery Timeline |
|---|---|
| SaaS Subscription Access | 1–3 Business Days |
| Custom ERP Modules | 5–10 Business Days (after onboarding) |
| Consulting Projects (Reports/Docs) | As per agreed project timeline |
| Custom Integrations / API Access | 7–15 Business Days (case-by-case) |
Delivery timelines may vary depending on client responsiveness and project complexity.
4. Geographic Availability
Alchēvara Global provides services to clients in:
India
All services are delivered digitally and are available globally, subject to regional data compliance policies (GDPR, etc.).
5. Client Responsibilities
Clients are required to:
Provide a valid and monitored email address.
Complete onboarding and requirement forms accurately.
Respond to queries and approvals in a timely manner.
Failure to comply with the above may delay the digital service delivery.
6. Non-Delivery or Delay Resolution
In the unlikely event of non-delivery or extended delay:
Clients must contact us within 5 business days of the expected delivery date.
If the fault lies with Alchēvara Global, a revised delivery or refund/credit will be issued.
No liability will be accepted for delays due to force majeure, client non-responsiveness, or third-party vendor disruptions.
7. Invoicing & Proof of Delivery
For digital services, delivery confirmation will be provided via:
Login credentials
Cloud folder access logs
Signed client delivery note (if applicable)
Email confirmation with access/attachments
8. Amendments
We reserve the right to modify this Shipping & Delivery Policy at any time. Any updates will be posted on our official website and/or communicated directly to affected clients.
Need Help?
For queries related to delivery timelines or project status, contact: