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Billing & Payment Policy – 

Last Updated: July 2025

This Billing & Payment Policy outlines the terms of subscription, payments, invoicing, taxes, disputes, and legal jurisdiction for all services offered by Alchēvara Global. This applies to both domestic (India) and international (EU & global) clients.

1. Billing Partner

All transactions and invoices will be processed via our authorized billing partner:

ARSCAGE Fashion, operating under legal authorization to collect payments for services rendered by Alchēvara Global.

2. Subscription Model & Payment Terms

  • All products and services are offered on a subscription basis (monthly, quarterly, or annually).

  • Subscription fees must be paid in advance before service activation.

  • Invoices are auto-generated upon successful payment and sent to the registered email ID.

  • Late payments beyond 7 days may result in service suspension.

3. Accepted Payment Methods

  • Domestic Clients (India): UPI, Net Banking, Debit/Credit Card, Razorpay

  • International Clients (Europe & Global): Credit/Debit Cards, Stripe, Bank Transfer (SWIFT/SEPA)

4. Currency & Taxes

  • All pricing is exclusive of applicable taxes.

  • Taxes will be levied as per prevailing local tax laws (GST in India, VAT in Europe, if applicable).

  • Pricing may differ based on region due to tax compliance and financial regulations.

5. Renewals & Cancellations

  • Subscriptions renew automatically unless cancelled prior to the renewal date.

  • You may cancel a subscription from your account dashboard or by contacting support.

  • No partial refunds are issued for unused subscription periods.

6. Refund Policy

  • Alchēvara Global follows a strict no-refund policy after services or subscriptions have been activated or accessed.

  • In case of genuine technical issues not resolved within 10 business days, a prorated credit may be applied to the client account, subject to review.

7. Service Access & Delivery

  • Upon successful payment, service credentials or onboarding details will be shared within 24–72 hours, depending on the service tier and plan.

  • Certain services may require client-side input or approval for configuration and delivery. Delays due to client inaction are not the responsibility of Alchēvara Global.

8. Limitation of Liability

  • Alchēvara Global provides services in good faith with enterprise-grade platforms and strategic tools.

  • We do not guarantee uninterrupted or error-free performance and shall not be liable for data loss, downtime, or third-party platform disruptions.

  • Clients are responsible for evaluating the suitability of services before purchase.

9. Disputes, Legal & Jurisdiction

In the event of any unresolved dispute or claim arising from billing, service delivery, or contractual terms, both parties agree that such matters shall be governed in accordance with the prevailing laws of India. The jurisdiction for all legal proceedings shall lie within the competent courts and authorities of India only.

10. Policy Changes

Alchēvara Global reserves the right to update this Billing & Payment Policy at any time. Clients will be notified of significant changes via email or the customer portal.